Terms of business

This website and the services on it are provided by Captain Thinking Ltd, a private limited company registered in England and Wales (company number 16568038), registered office ESDG, 44 Royal Parade Mews, London, SE3 0TN ("we", "us", "our"). You can contact us at helpdesk@captainthinking.com.

These terms apply to your use of the website and to everything you book, submit, join or buy through it, including 1-to-1 coaching sessions, career chats, audio debriefs, the Captains' Forum, digital products (such as the Playbook and the Young Pilot's Decision Kit) and simulator session introductions. By using the website, creating an account or placing an order, you agree to these terms. If you do not agree, please do not use the website.

Please read these terms alongside our Privacy notice, which explains how we use your personal information.

Captain Thinking provides mentoring, coaching, career guidance, debriefs, discussion and educational resources. It is professional development and general education only. It is not flight instruction, not approved or regulated training, not a type rating, checking or examining service, and does not count towards any licence, rating, recency or regulatory requirement.

Nothing we provide replaces your operator's procedures, manuals or training, the requirements of the Civil Aviation Authority or any other regulator, your training organisation's syllabus, or the instructions of your chain of command, air traffic control or aircraft manufacturer. Where anything we say conflicts with those, those always take priority.

We do not guarantee any outcome, including passing an interview, selection, assessment, simulator check, command board or exam, obtaining a job, or any career result. Any view we give on whether a flying career suits you is an informal opinion only and is not careers, financial, medical or legal advice. You should make your own enquiries (for example about medical fitness, training costs and funding) before committing to training.

You remain solely responsible for your own decisions, your flying, your licences and your compliance with the rules that apply to you.

You must be 18 or over to create an account, make a booking, join the Captains' Forum or make a purchase. The Captains' Forum is for adults only.

Where a service is intended for someone under 18 (for example a career chat or Young Aviators material), it must be booked and paid for by a parent or legal guardian, who accepts these terms on the young person's behalf and remains responsible for them. A parent or guardian must be present for, or have expressly consented to, any live session with a young person under 18. We may decline or end a session if this condition is not met.

You must give accurate information and keep your login details secure. You are responsible for activity under your account. Tell us straight away at helpdesk@captainthinking.com if you think your account has been misused.

Prices are shown on the website in pounds sterling at the time you order. Captain Thinking Ltd is not currently registered for VAT, so no VAT is charged; if this changes, prices shown will state whether VAT is included.

We may offer introductory or promotional prices (for example a reduced rate for your first two 30-minute coaching sessions, or free access to the Captains' Forum for a limited period). Introductory prices are limited to the number of sessions advertised and are counted per customer email address; after that the standard rate applies. Promotional prices apply only while advertised, may be withdrawn at any time for future orders, and do not affect orders already accepted.

Where online payment is not yet available, we will send payment details by email and your booking or order is confirmed only once payment (or agreed payment arrangements) is received. We may cancel an unpaid booking.

If we make an obvious pricing error we may cancel the order and refund anything you have paid.

Sessions are delivered online, at the time you book, by a member of our team who is available at that time. We may change the team member assigned to your session where necessary.

You can cancel or rearrange a session free of charge up to 24 hours before its start time by emailing helpdesk@captainthinking.com. If you cancel with less than 24 hours' notice, or do not attend, we may charge the full price. If you join late, the session will still end at its scheduled time.

If we need to cancel or rearrange, we will offer you another time or a full refund. That is our only liability for a cancellation by us, except where the law says otherwise.

You must not record, film, screenshot, livestream or otherwise capture any session, in whole or in part, by any means. You must not share, publish, post or distribute any session, any recording or capture of it, or any material we provide to you (including debrief recordings and feedback), with anyone else or on any platform. Sessions and debriefs are personal to you and remain our intellectual property. We never record sessions ourselves unless we tell you in advance and you agree.

We may end a session early, without refund, if you behave abusively, unlawfully or in a way that breaches these terms — which includes recording or sharing a session without permission.

We aim to return a debrief within 48 hours of receiving a complete submission (and payment, where payment applies). This is a target, not a guarantee; if we cannot meet it we will tell you and, if you wish, refund you.

You confirm you own, or have permission to share, anything you send us. Do not send material that is confidential to your employer, operator or training organisation, protected assessment or exam content, information identifying other people without their consent, or anything unlawful, defamatory or offensive. We may decline any submission and will refund any payment taken for it.

We do not accept direct file uploads. Share links must be from a supported service listed on the form. We are not responsible for the content, security or availability of third-party file sharing services.

The Captains' Forum is a members-only discussion area. Membership is advertised at £4.99 a month but is currently free. Before any charge is introduced we will tell you in advance and you will need to actively agree to pay; you will never be charged automatically for access you joined for free.

When paid membership begins, it will be a rolling monthly subscription that you can cancel at any time, with access continuing until the end of the period you have paid for. We may change the price with at least 30 days' notice, and you may cancel before the change takes effect.

Forum posts are the opinions of individual members, not of Captain Thinking Ltd, and are not checked before publication. Even where a contributor is a Captain or a member of our team, posts are general discussion only and must not be relied on as operational, regulatory or training guidance.

You must not post: confidential employer, operator or assessment material; personal information about anyone else; anything unlawful, defamatory, abusive, discriminatory, harassing or misleading; advertising or spam; or anything that infringes someone else's rights. Please report concerns to helpdesk@captainthinking.com.

You keep ownership of what you post but give us a free, non-exclusive licence to host, display and moderate it within the website. We and our team can read all forum content, and we may edit, hide or delete any post, and suspend or remove any member, at our discretion and without notice where we reasonably believe these terms have been broken.

Content posted in the forum must stay within the forum. You must not copy, screenshot, share or publish other members' posts outside the forum without their permission.

Digital products (such as the Playbook and the Young Pilot's Decision Kit) are licensed to you for personal, non-commercial use only. You may not copy, resell, share, publish or use them for training others without our written permission. All intellectual property remains ours.

By asking for immediate access or download, you agree that your right to cancel ends once access or download begins. If a product is faulty or not as described, you are still entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Where we help you find a simulator session, we only suggest possible third-party providers. Any booking you make is a contract directly between you and that provider, on its terms. We do not operate, supervise or check those providers' devices, instructors, prices or safety arrangements and are not responsible for them, or for anything that happens during a session you book with them.

If you are a consumer, you normally have 14 days from the date your order is accepted to cancel a service under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email helpdesk@captainthinking.com with your name and the order details.

If you ask for a service (such as a session or debrief) to be provided within the 14 days, you agree that if you then cancel you will pay for the part already provided, and that once the service has been fully provided you lose the right to cancel. For digital content, see section 8.

Refunds are made using the original payment method within 14 days of cancellation. Nothing in these terms affects your statutory rights.

You must not misuse the website, including by attempting to gain unauthorised access to any account, the members' area or the team dashboard, introducing malicious code, scraping data, overloading the site, or using it for any unlawful purpose. We may suspend access and report misuse to the relevant authorities.

We try to keep the website available and accurate but provide it "as is" and do not guarantee that it will always be available, error-free or secure. Website content is general information only. Links to other websites are for convenience and we are not responsible for their content.

All content on the website, including text, images, logos and the Captain Thinking name and emblem, belongs to us or our licensors. You may not use it without our written permission.

We will provide services with reasonable care and skill, as required by the Consumer Rights Act 2015. If we do not, contact us and we will put things right or offer a fair refund.

Because our services are educational and you remain responsible for your own decisions, we are not liable for any loss or damage arising from flying, operational, training, assessment, employment or career decisions made by you or anyone else, for loss of earnings, opportunity, employment or business, for content posted by other forum members, for third-party providers, or for any loss that was not reasonably foreseeable.

If you use our services for business purposes, we are not liable for loss of profit, revenue, business or data, or any indirect or consequential loss.

Subject to the next paragraph, our total liability to you in connection with these terms is limited to the total amount you have paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under English law, including your statutory rights as a consumer.

What you discuss with us in sessions and debriefs is treated as confidential and will not be shared with your employer, operator or anyone else without your agreement, except where we are required to by law, or where we reasonably believe there is a serious risk to safety, or a risk of harm to a child or vulnerable person, that we should report to an appropriate authority.

Confidentiality works both ways: what our team says to you in a session or debrief is confidential to you. Recording, videoing, sharing or publishing any session or debrief, in any form, is never permitted (see section 5).

Our team can view bookings, debriefs, enquiries and forum content so that we can run the service. Team members are bound by confidentiality.

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as illness, operational flying duties, internet or platform outages, or other emergencies. If this happens we will tell you as soon as we can and offer another time or a refund.

If you are unhappy, please email helpdesk@captainthinking.com. We aim to acknowledge complaints within 5 working days and respond fully within 14 days.

We may update these terms from time to time, for example to reflect new services, payments or legal changes. The version published when you place an order applies to that order. Continuing to use the website or the Captains' Forum after a change means you accept the updated terms.

We may transfer our rights and obligations under these terms to another organisation; we will tell you if this happens and it will not reduce your rights. You may not transfer your rights without our written consent.

If any part of these terms is found to be unenforceable, the rest remains in effect. If we delay enforcing any right, we can still enforce it later. No one other than you and us has any right to enforce these terms.

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.